Privacy Policy

This Privacy Policy applies to Arbor Research Holdings, LLC and its subsidiaries Arbor Research & Trading LLC, Arbor Research & Trading (UK), Ltd, and Bianco Research LLC which are referred to collectively in this Notice as “Arbor.”


Arbor has a privacy policy of protecting the confidentiality and security of information we collect about our clients. We do not share information about you (“Information”) outside of Arbor without your consent except for the specific purposes described below, in accordance with all applicable laws. This Notice describes the Information we may gather and the circumstances under which we may share it.


We limit the collection and use of Information to the minimum Arbor requires to deliver superior service to you. Such service includes advising you about our products, services and other opportunities, maintaining your accounts with us, processing transactions requested by you or other persons authorized by you and administering our business.



Collection of Information


We get most Information directly from you in the normal course of business – whether in person, by telephone, or electronically. We may verify this Information or get additional Information from consumer reporting agencies or public sources. This Information may relate to your finances, employment, as well as transactions and interactions with or through us or with others. The most common types of Information collected are: name, email, mailing address, company affiliation, phone number, and job title. Additional Information may be collected as needed to provide remunerated services.


Our websites capture your interactions, including IP addresses, with content from Arbor affiliated domains:,, and In addition, our websites utilize cookies as described in our cookie policy to collect additional Information regarding user behavior on our websites.



How we use Collected Information


We may disclose any Information when we believe it necessary for the conduct of our business, or where disclosure is required by law. For example, Information may be disclosed for audit or research purposes, to attorneys or other professionals, or to law enforcement and regulatory agencies to help, among other things, prevent fraud or money laundering.


In addition, we may disclose Information to other Arbor companies or third party service providers (i) to enable them to provide business services for us, such as performing computer related or data maintenance or processing services for us, (ii) to facilitate the processing of transactions requested by you, (iii) to assist us in offering our or other Arbor Research Holdings companies services to you, or (iv) for credit review or reporting purposes. We may also provide Information to other Arbor companies or non-affiliated companies with whom we have joint marketing agreements, such as an agreement with another financial institution or an investment adviser, trust company or other company enabling us to offer you certain of its products or services. Except in those specific, limited situations, without your consent, we will not make any disclosures of Information to other companies who may want to sell their products or services to you. Moreover, it is Arbor’s policy to require all third parties that are to receive any Information to sign strict confidentiality agreements.


Website interaction Information is used for internal research, administration of our websites, and to meet regulatory reporting requirements. Our employees, registered representatives and investment adviser representatives acting on our behalf are required to protect the confidentiality of Information and to comply with our established Information security policies. They may access Information only when there is an appropriate reason to do so, such as to administer or offer our products or services. We also maintain physical, electronic and procedural safeguards to protect Information, which comply with all applicable laws.



Information Other Websites Collect From You


Our websites may contain links or embedded content operated by other parties whose practices may be different than ours. We do not directly share Information with these websites. When you click on such links and visit such other websites, you need to be aware that we may not control such other websites or such other websites’ business practices, and that this Privacy Policy does not apply to such other websites. Consequently, the operators of such other websites may collect different kinds of Information about you, and may use and disclose that Information in different ways than we would if it were collected on the Site. You should check the other sites’ privacy notices because we have no control over Information that is submitted to or collected by them. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions, or their use of your Information.



Request for Information


Upon your written request (contact info below), we will make available for your review any file we may maintain for your personal Information; provided, however, that any Information collected in connection with, or in anticipation of, any claim or legal proceeding will not be made available. If you notify us that any Information is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute, which we will include in any future disclosure of the disputed Information.


We reserve the right to change this Privacy Policy at any time. The examples contained within this Privacy Policy are illustrations and are not intended to be exclusive. This notice complies with recent Federal law and regulations regarding privacy. You may have additional rights under other foreign or domestic laws that may apply to you.


For any privacy-related questions or requests, you can contact Arbor’s privacy team:


Or write us at:


Arbor Privacy Team
22333 Classic Ct
Lake Barrington, IL 60010